SupportTicket queueEvery request gets a traceable ID. Priority flagMark launch blockers as urgent. Issue historyResolved issues stay visible below.
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Send product issues, account problems, billing questions, or broken-page reports. Every ticket enters the support queue with a reference number.
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Updated Jul 30
Daily customer issues resolved.
A fresh set of buyer, checkout, product, and delivery cases rotates every day.
ResolvedJul 30
Template accessBuyer could not duplicate the template inside the tax prep organizer
The template was visible, but the duplicate option was not obvious to the buyer.
Support added a clearer duplicate instruction and moved it above the setup checklist.
ResolvedJul 30
Listing copySeller needed launch copy aligned with the birthday party planner
The seller had a strong product but the marketplace description did not match the buyer outcome.
Support rewrote the first listing paragraph and clarified what buyers receive.
ResolvedJul 30
FilesProduct ZIP included an outdated setup note for the wedding budget tracker
A previous draft note was still included in the delivery ZIP.
Support removed the outdated file and regenerated the clean buyer package.
ResolvedJul 30
BillingBuyer requested invoice access for the fitness habit tracker
The buyer needed a record of purchase before downloading the product for their team.
Support helped the seller resend the receipt and confirmed the delivery link still worked.
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Include the LiveFile link, the step you were on, and what happened after clicking.
For generation issues, include the market, product type, and the result you expected.
For billing issues, use the same email connected to your plan.
FAQ
What creators ask before the first LiveFile.
What is a LiveFile?
A LiveFile is a shareable product page that contains the guide, resources, links, downloads, and instructions for a digital product.
Can I sell the products anywhere?
Yes. LiveFile helps you prepare the product and listing assets. You can sell through your preferred marketplace and deliver the LiveFile link to buyers.
Do customers need an account?
No. Public and unlisted LiveFile pages can be opened by buyers without an account.
Is delivery interactive?
Yes. delivery.os exports as an offline interactive HTML app with clickable pages, animated transitions, saved progress, copy buttons, and links back to the online LiveFile.
Does LiveFile find trends automatically?
Yes. The builder starts with LiveFiles Radar, which scans a market category for buyer frustrations, complaints, and messy workarounds, then turns them into product opportunities.
Is this only for AI prompt packs?
No. LiveFile supports guides, planners, checklists, journals, worksheet products, template packs, Notion templates, and mini courses.
Can I edit the product after AI generates it?
Yes. The MVP includes a block editor for changing text, sections, checklist items, and listing assets.
Is this different from design tools?
Design tools help you make files. LiveFile helps you choose a sellable idea, generate product content, and deliver the whole product in one link.